Exchange policy:

To make an exchange, the following steps must be taken:

First of all, once you receive your order, check every item in it. We cannot accept returns of items that have been used, washed or damaged by the customer.

If the reason for the exchange is not attributable to the brand, for example a change of size or a misinterpretation of the products, the shipping costs will be borne by the customer.

The product must be returned in the same condition in which it was sent, in perfect condition and with the complete original packaging.

How? Follow these steps:

1. Send an e-mail to info@muarehome.com stating the order number, your name and the exchange you wish to make.
2. Once we receive your request, we will contact you to explain how to proceed with the exchange so that we can offer you a solution tailored to your case.

For any query and/or complaint, send us an e-mail to: info@muarehome.com

In the event of a defect in a product or an error on our part:

Send us photos where we can see the defect in the product or the shipping error, together with your details and order number, to: info@muarehome.com

Once verified, Muaré will accept the exchange and cover the shipping costs generated by that process.

• Exchange: the same goods will be sent to the customer at no cost and the faulty or incorrect product will be collected.

Return policy:

To make a return, the following steps must be taken:

First of all, once you receive your order, check every item in it. We cannot accept returns of items that have been used, washed or damaged by the customer.

Request the return within 30 calendar days of receiving the product by e-mail to info@muarehome.com. Please state in that e-mail the order number, your name and the reason why you are returning the item.

Once we receive your return request, we will contact you to explain the steps to follow.

The return will be at the customer's expense. Prepare the parcel to be sent in its original packaging and make sure it is in perfect condition, exactly as you received it and unused. The return must meet these conditions in order to be accepted.

Within the following 30 working days you will be refunded the amount of the purchase. The refund will be made using the payment method you used for the purchase.

How? Follow these steps:

1. Send an e-mail to info@muarehome.com stating the order number, your name and the reason why you are returning the item.
2. Once we receive your request, we will contact you to explain how to proceed with the return.
3. Once we receive the goods and check that they are in good condition, we will refund the amount of the item.

For any query and/or complaint, send us an e-mail to: info@muarehome.com